Automating Work Tasks Using AI Agents

This one-day practical course is designed to support business professionals to leverage no-code autonomous AI agent technologies to automate workflows, enhance productivity, and solve real business challenges. Designed for managers, analysts, and operations professionals, this course demystifies autonomous AI agents and provides hands-on experience building agents that can handle tasks like data research, customer communication, content creation, and process automation. You’ll learn to evaluate use cases, select appropriate platforms, design effective agent workflows, and implement solutions that deliver measurable business value while understanding the limitations and ethical considerations of AI automation.

Is this course for me?

This course is designed for business professionals interested in harnessing the potential of agentic AI to automate business processes. No prior in-depth technical skills or AI experience is required.

What will I learn?

After attending this course participants will be able to:

• Understand the principles of agentic AI and what it can and cannot be used for.
• Identify high-value business processes suitable for AI agent automation by evaluating task complexity and potential ROI.
• Build and configure autonomous agents using no-code platforms such as n8n, Microsoft Copilot Studio, and Google’s Vertex AI to automate multi-step workflows.
• Design effective prompts and instructions that guide agent behaviour, define success criteria, set appropriate constraints, and handle exceptions to ensure reliable and consistent outputs.
• Integrate agents with existing business tools and data sources like CRM systems, spreadsheets, email platforms, project management tools, and databases.
• Apply evaluation frameworks to measure agent performance, monitor tool usage, and optimize agent behaviour using feedback loops.
• Apply trustworthy AI practices by understanding agent limitations, implementing human oversight, ensuring compliance with regulations, and communicating transparently about AI usage.

How will I learn?

This course is led by expert instructors and delivered online, featuring a dynamic blend of demonstrations and interactive workshops.