Case study

Laya Healthcare

Laya Healthcare is the second largest provider of private health insurance in Ireland with over half a million members. Long established in Ireland, they became part of AIG Group in 2015. In recent years they’ve expanded their offering into life insurance and offer members a range of services including Laya Health & Wellbeing Clinics, Heartbeat Cardiac Screening, 24/7 access to a GP and more.

Sandra Burfield, MIS Manager, first contacted Krisolis in 2013 when her team had a hard deadline on a project and needed some external support to meet it. Since then, Krisolis has worked with Laya on a range of engagements including strategic consultancy, developing proof of concepts, putting together skills development programmes and delivering training to not only the MIS Team, but also the wider business.

“We were concerned that if we got someone external in to support our work, we would never be able to do it on our own. But with Krisolis, we’re always learning. The combination of consultancy, training and mentoring means that whatever the solution, we know it will be a viable, long-term solution that we can continue with when they leave. We’re always supported through and after the process.”

One of the MIS teams key objectives is to bring more automated processes in around the business in everything from data collecting and sorting, visual analytics, reporting and more. To support this, Krisolis worked with Laya to create a long-term organisation wide analytics strategy. As well as setting out new ways of working, the strategy also identified training requirements and practical ways for these to be met, for example with mentoring.

“Krisolis mentoring has had a really positive impact on the team. They love the investment in their development, and the ability to put in a quick call to check they’re on the right track. It gives us the opportunity to really learn on the job, with the reassurance that we’re not going to make a mistake.”

Sandra’s advice for any organisations facing similar challenges – “Reach out for help if you need it and don’t be afraid to explore new approaches to the way you do things. Don’t be afraid to fail! You don’t always get the outcome you think you’ll get, but you’ll always get something you can use.”

How Sandra would describe Krisolis in three words – “Supportive, Encouraging, Enlightening.”

“Working with Krisolis, you feel like they always have your back. You’re not on this journey on your own. The team is as invested in our success as we are. You don’t get that with everyone you deal with.”

“The combination of consultancy, training and mentoring means that whatever the solution, we know it will be a viable, long-term solution that we can continue with when they leave. We’re always supported through and after the process.”

Sandra Burfield, MIS Manager, Laya Healthcare